AWC truly recognizes the importance of the relationship with all of its stakeholders. Hence, AWC commits to maintaining this good relationship with all stakeholder groups and ensuring stakeholders’ inclusion in its activities.

AWC’s businesses have diverse activities, which involved several stakeholder groups; therefore, it puts specific stakeholder management andrelationship approaches into place to ensure all stakeholders’ satisfaction. When planning the management, relationship, and communication approaches, AWC always takes its stakeholders’ needs, equality, inclusiveness, and appropriateness into consideration.

AWC identified and assessed the stakeholder groups based on five aspects as follows:

  1. Dependency
  2. Responsibility
  3. Tension influence and power ;and
  4. Diverse perspectives

From these, nine stakeholder groups were identified:

  1. Employee
  2. Customer
  3. Tenant
  4. Vendor & Supplier
  5. Shareholders & Investor
  6. Community
  7. Regulator & Government
  8. Industrial Association; and
  9. Press & Media
Employee

Employee

Issues of Interests Actions & Responses Values Creation Engagement & Communication Approaches
  • Career progression
  • Skill development training
  • Occupational health & safety
  • Compensation, benefits, and remuneration
  • Sustainable business growth
  • Transparency
  • Provide necessary training for continuous development
  • Establish program(s) to retain good and talented employees
  • Provide employees with fair compensations and benefits
  • Enact occupational health & safety policy and guidelines among employees
  • Comply with Thai labor standard
  • Treat employees with respect following human rights principles
  • Provide channels for employees to submit opinions, suggestions, or complaints
  • Establish AWC Core values
  • Employees receive adequate training for career progression
  • Continuous capability development
  • Career promotion and stability
  • Assessments on safety, occupational health, and workplace environment
  • Grievances and whistleblower mechanism
Customer

Customer

Issues of Interests Actions & Responses Values Creation Engagement & Communication Approaches
  • Business ethic and transparency
  • High-quality products and services at a fair price
  • Customer relationship management
  • Innovative product development
  • Data security and privacy
  • Resource conservation
  • Strictly conduct business in compliance with applicable laws and regulations
  • Offer products and services that respond to the requirements at a reasonable price
  • Appoint a department to receive opinions, suggestions, or complaints from customers
  • Source raw materials from a sustainable source
  • Initiate environmental protection initiatives
  • Quality products and service as expected
  • A positive relationship between AWC and customers
Tenant

Tenant

Issues of Interests Actions & Responses Values Creation Engagement & Communication Approaches
  • Fair treatment
  • Environmental protection
  • Prime location
  • Strictly comply with the Business Code of Conduct, and Corporate Governance Policy
  • Conduct business in compliance with applicable laws and regulations
  • Integrate green building initiative into both existing and new developments
  • Long-term trust and confidence with AWC
  • The positive relationship between AWC and tenant
  • Environmental benefit from green building initiative
Vendor & Supplier

Vendor & Supplier

Issues of Interests Actions & Responses Values Creation Engagement & Communication Approaches
  • Business ethic, transparency, and fairness
  • Future business direction and business growth
  • Supplier capacity building
  • Establish standardized supplier codes of conduct
  • Develop supplier partnership projects
  • Appoint a department to communicate with suppliers on various and related issues
  • Treat all suppliers equally and fairly as stated in Business Codes of Conduct
  • Supplier capability development
  • The positive relationship between AWC and supplier
  • Long-term trust and relationship
  • Quality products and services to other groups of stakeholders
Shareholder & Investor

Shareholder & Investor

Issues of Interests Actions & Responses Values Creation Engagement & Communication Approaches
  • Business ethic and transparency
  • Business performance and competitiveness
  • Business growth direction and future direction
  • Information disclosure
  • Strictly comply with the Business Code of Conduct, and Corporate Governance Policy
  • Conduct business in compliance with applicable laws and regulations
  • Comply strictly with condition issues by creditors
  • Disclose information with transparency and in a timely manner
  • Listen to the recommendations and reflections of shareholders and investors
  • Appoint a department to conduct appropriate liaison with shareholders & investors
  • Good corporate governance
  • Long-term trust and confidence with AWC
  • Access to accurate information
  • Maintain shareholders’ rights
Community

Community

Issues of Interests Actions & Responses Values Creation Engagement & Communication Approaches
  • Business impacts on the community and the environment
  • Promote the quality of life in the community, such as income, employment, education, and health
  • Business compliance
  • Protection of human Rights
  • Operating a business with due care to prevent any impact on the community and the environment
  • Strictly comply with applicable laws and regulations
  • Communicate accurate information that is relevant to communities in a timely manner
  • Initiate environmental protection projects
  • Initiate social enhancement projects
  • Minimize impact from the business operation on the community and the environment
  • The positive relationship between AWC and community
  • Tangible value creation projects
  • Better life quality
Regulator & Government

Regulator & Government

Issues of Interests Actions & Responses Values Creation Engagement & Communication Approaches
  • Business ethic
  • Compliance with applicable laws and regulations
  • Information transparency and disclosure
  • Collaboration with the government sector to enforce policies and to become a role model business
  • Social and environmental protection
  • Operate business with due care and follow applicable laws and regulations
  • Disclose information in a transparent manner
  • Collaborate and support initiatives that will benefit the real estate sector and the company as a whole
  • Initiate long-term project to reduce or improve social and environmental quality
  • Good corporate governance
  • The positive relationship between AWC and regulators & governments
Industrial Association

Industrial Association

Issues of Interests Actions & Responses Values Creation Engagement & Communication Approaches
  • Business ethic
  • Compliance with applicable laws and regulations
  • Information transparency and disclosure
  • Collaboration with the industrial association to become a role model
  • Social and environmental Protection
  • Operate business with due care and follow applicable laws and regulations
  • Disclose information in a transparent manner
  • Collaborate and support initiatives that will benefit the real estate sector and the company as a whole
  • Initiate long-term project to reduce or improve social and environmental quality
  • Good corporate governance
  • The positive relationship between AWC and engaged industrial Associations
Press & Media

Press & Media

Issues of Interests Actions & Responses Values Creation Engagement & Communication Approaches
  • Information transparency and disclosure
  • Business direction
  • Data privacy and security
  • Appoint a department to maintain press & media relationship
  • Communicate and disclose up-to-date information
  • Provide the opportunity for the press & media to submit their opinions
  • Monitor global movement for future operational direction planning
  • The positive relationship between AWC and media
  • Proper and current information based on the fact

Stakeholder Engagement Procedure