Stakeholder Engagement

AWC truly recognizes the importance of the relationship with all of its stakeholders. Hence, AWC commits to maintaining this good relationship with all stakeholder groups and ensuring stakeholders’ inclusion in its activities.

AWC’s businesses have diverse activities, which involved several stakeholder groups; therefore, it puts specific stakeholder management andrelationship approaches into place to ensure all stakeholders’ satisfaction. When planning the management, relationship, and communication approaches, AWC always takes its stakeholders’ needs, equality, inclusiveness, and appropriateness into consideration.

AWC identified and assessed the stakeholder groups based on five aspects as follows:

Dependency
Responsibility
Tension influence and power ;and
Diverse perspectives

From these, nine stakeholder groups were identified:

Employee
Customer
Tenant
Vendor & Supplier
Shareholders & Investor
Community
Regulator & Government
Industrial Association; and
Press & Media

Employee

Issues of Interests	Actions & Responses	Values Creation	Engagement & Communication Approaches
Career progression Skill development training Occupational health & safety Compensation, benefits, and remuneration Sustainable business growth Transparency	Provide necessary training for continuous development Establish program(s) to retain good and talented employees Provide employees with fair compensations and benefits Enact occupational health & safety policy and guidelines among employees Comply with Thai labor standard Treat employees with respect following human rights principles Provide channels for employees to submit opinions, suggestions, or complaints Establish AWC Core values	Employees receive adequate training for career progression Continuous capability development Career promotion and stability Assessments on safety, occupational health, and workplace environment Grievances and whistleblower mechanism	Intranet AWC Connext E-mail: compliance and HR Townhall by Chief Executives Conversations, meetings, and operation team meetings Employee engagement survey Annual Report Sustainability Report Company website Grievance and whistleblower channel https://www.assetworldcorp-th.com/en/corporate-governance/whistleblowing-and-complaint

Customer

Issues of Interests	Actions & Responses	Values Creation	Engagement & Communication Approaches
Business ethic and transparency High-quality products and services at a fair price Customer relationship management Innovative product development Data security and privacy Resource conservation	Strictly conduct business in compliance with applicable laws and regulations Offer products and services that respond to the requirements at a reasonable price Appoint a department to receive opinions, suggestions, or complaints from customers Source raw materials from a sustainable source Initiate environmental protection initiatives	Quality products and service as expected A positive relationship between AWC and customers	Customer services Call center Customer satisfaction survey Various media channels Annual Report Sustainability Report Company website Grievance and whistleblower channel https://www.assetworldcorp-th.com/en/corporate-governance/whistleblowing-and-complaint

Tenant

Issues of Interests	Actions & Responses	Values Creation	Engagement & Communication Approaches
Fair treatment Environmental protection Prime location	Strictly comply with the Business Code of Conduct, and Corporate Governance Policy Conduct business in compliance with applicable laws and regulations Integrate green building initiative into both existing and new developments	Long-term trust and confidence with AWC The positive relationship between AWC and tenant Environmental benefit from green building initiative	Tenant relationship management Tenant satisfaction survey Property anniversary ceremony Annual report Sustainability report Company website Grievance and whistleblower channel https://www.assetworldcorp-th.com/en/corporate-governance/whistleblowing-and-complaint

Vendor & Supplier

Issues of Interests	Actions & Responses	Values Creation	Engagement & Communication Approaches
Business ethic, transparency, and fairness Future business direction and business growth Supplier capacity building	Establish standardized supplier codes of conduct Develop supplier partnership projects Appoint a department to communicate with suppliers on various and related issues Treat all suppliers equally and fairly as stated in Business Codes of Conduct	Supplier capability development The positive relationship between AWC and supplier Long-term trust and relationship Quality products and services to other groups of stakeholders	Supplier joint meeting Supplier assessment Annual Report Sustainability Report Company website Grievance and whistleblower channel https://www.assetworldcorp-th.com/en/corporate-governance/whistleblowing-and-complaint

Shareholder & Investor

Issues of Interests	Actions & Responses	Values Creation	Engagement & Communication Approaches
Business ethic and transparency Business performance and competitiveness Business growth direction and future direction Information disclosure	Strictly comply with the Business Code of Conduct, and Corporate Governance Policy Conduct business in compliance with applicable laws and regulations Comply strictly with condition issues by creditors Disclose information with transparency and in a timely manner Listen to the recommendations and reflections of shareholders and investors Appoint a department to conduct appropriate liaison with shareholders & investors	Good corporate governance Long-term trust and confidence with AWC Access to accurate information Maintain shareholders’ rights	Annual General Meeting Company visits Shareholder satisfaction survey Annual report Sustainability Report Company website Grievance and whistleblower channel https://www.assetworldcorp-th.com/en/corporate-governance/whistleblowing-and-complaint

Community

Issues of Interests	Actions & Responses	Values Creation	Engagement & Communication Approaches
Business impacts on the community and the environment Promote the quality of life in the community, such as income, employment, education, and health Business compliance Protection of human Rights	Operating a business with due care to prevent any impact on the community and the environment Strictly comply with applicable laws and regulations Communicate accurate information that is relevant to communities in a timely manner Initiate environmental protection projects Initiate social enhancement projects	Minimize impact from the business operation on the community and the environment The positive relationship between AWC and community Tangible value creation projects Better life quality	Community visits CSR activities Environmental activities Community satisfaction survey Annual Report Sustainability Report Company website Grievance and whistleblower channel https://www.assetworldcorp-th.com/en/corporate-governance/whistleblowing-and-complaint

Regulator & Government

Issues of Interests	Actions & Responses	Values Creation	Engagement & Communication Approaches
Business ethic Compliance with applicable laws and regulations Information transparency and disclosure Collaboration with the government sector to enforce policies and to become a role model business Social and environmental protection	Operate business with due care and follow applicable laws and regulations Disclose information in a transparent manner Collaborate and support initiatives that will benefit the real estate sector and the company as a whole Initiate long-term project to reduce or improve social and environmental quality	Good corporate governance The positive relationship between AWC and regulators & governments	Meeting and visit on various occasion Join the government network Annual Report Sustainability Report Company website Grievance and whistleblower channel https://www.assetworldcorp-th.com/en/corporate-governance/whistleblowing-and-complaint

Industrial Association

Issues of Interests	Actions & Responses	Values Creation	Engagement & Communication Approaches
Business ethic Compliance with applicable laws and regulations Information transparency and disclosure Collaboration with the industrial association to become a role model Social and environmental Protection	Operate business with due care and follow applicable laws and regulations Disclose information in a transparent manner Collaborate and support initiatives that will benefit the real estate sector and the company as a whole Initiate long-term project to reduce or improve social and environmental quality	Good corporate governance The positive relationship between AWC and engaged industrial Associations	Participate in the industrial association that has relevant objectives Annual Report Sustainability Report Company website Grievance and whistleblower channel https://www.assetworldcorp-th.com/en/corporate-governance/whistleblowing-and-complaint

Press & Media

Issues of Interests	Actions & Responses	Values Creation	Engagement & Communication Approaches
Information transparency and disclosure Business direction Data privacy and security	Appoint a department to maintain press & media relationship Communicate and disclose up-to-date information Provide the opportunity for the press & media to submit their opinions Monitor global movement for future operational direction planning	The positive relationship between AWC and media Proper and current information based on the fact	Communication formats and channels Support and engagement in media activities Press releases and media interviews Annual Report Sustainability Report Company website Grievance and whistleblower channel https://www.assetworldcorp-th.com/en/corporate-governance/whistleblowing-and-complaint