Stakeholder Engagement

AWC recognizes the crucial role of fostering relationships with all stakeholders and commits to maintain strong connections throughout the business operations. AWC conducts stakeholder engagement sessions in accordance with the AA 1000 Stakeholder Engagement Standard (AA1000SES), guided by key principles. These principles entail engaging all relevant stakeholder groups, addressing critical issues concerning the Company’s operations together with impacts on stakeholders, and responding to their primary concerns.

Additionally, AWC considers stakeholders’ needs, concerns, and equity to develop communication strategies, meet their needs, and establish meaningful relationships. AWC evaluates and prioritizes stakeholder groups based on five principles: reliance, accountability, support, influence, and perception.

Reliance
Accountability
Support
Influence
Perception

This approach aims to effectively foster sustainable engagement and mutual value with stakeholders

AWC classifies stakeholders into nine main groups:

Shareholders & Investors
Employees
Customers
Tenants
Vendors and Suppliers
Communities
Press & Media
Regulators and Government
Industry Associations

In 2023, AWC assessed the significance of stakeholders by analyzing their roles, impacts, and influence stemming from business operations, leading to the categorization of stakeholders into three primary groups:

Key Driver: Shareholders & Investors, and Employees
Key Influencer: Customers, Tenants, Vendors & Suppliers, and Communities
Key Supporter: Press & Media, Regulators & Government, and Industry Association

Employee

Key issues of interest	Key methods of engagement	Our actions & responses
Business growth direction Career progression Training for skill development Occupational health & safety Remuneration & benefits Fair treatment Human rights Inclusive and diversity Corporate governance Business ethics & transparency	Annual employee engagement survey Intranet AWC Infinite Lifestyle Application ‘AWC Together’ monthly meeting with the senior management Townhall meeting HR personnel Grievance mechanism ‘AWC Be Better’ voluntary program	AWC consistently provides essential training for skills and knowledge development, fostering employees' career advancement. Additionally, the Company organizes meetings and utilizes various communication channels to convey the Company's direction, policies, and strategies, aiming to foster employee engagement and commitment toward shared goals. AWC also emphasizes fair compensation for all employees to promote equality. Moreover, ensuring employee safety is a top priority for AWC, reflected in its safety policy aimed at raising awareness among employees regarding personal and collective safety.

Customer

Key issues of interest	Key methods of engagement	Our actions & responses
Business ethics and transparency High-quality products and services Customer relationship management Data security and privacy Environmental protection	Annual customer satisfaction survey Company website and online social media platforms Customer relations representative AWC Infinite Lifestyle and Pikul Application Grievance mechanism	AWC conducts its business in accordance with laws, rules, and AWC’s CoC to ensure transparency for all customers. Additionally, AWC promotes environmental protection and community development within its properties, implementing initiatives such as EV charging stations, the elimination of single-use plastics, and the avoidance of hazardous chemicals in rooms, along with support for local products. AWC provides dedicated personnel to receive feedback and find optimal solutions for customers.

Tenant

Key issues of interest	Key methods of engagement	Our actions & responses
Business ethics and transparency Fair treatment Tenant management Safety and well-being Data security and privacy Environmental protection Prime location	Tenant relations representative Company website and online social media platforms Tenant satisfaction survey Annual Report Grievance mechanism	AWC conducts business in accordance with laws, rules and AWC’s CoC to ensure transparency in conducting business with tenants. AWC has been integrating green building initiatives to both existing and new developments to lessen the environmental impact and preserve natural resources. Moreover, the building safety policy has been carried out to ensure safety for all tenants and their personnel.

Vendor & Supplier

Key issues of interest	Key methods of engagement	Our actions & responses
Business growth direction Capability development Business ethics and transparency Long-term trust and relationship Worker safety and well-being Human rights Environmental protection	Vendor & supplier management department Suppliers joint meeting Supplier assessment Company website Annual Report Sustainability Report Grievance mechanism	AWC established a Supplier Code of Conduct that complies with standards and promotes ethical business practices. AWC works with suppliers to innovate new working methods that are not only environmental-friendly but also conserve natural resources, reducing the impact on communities and promoting the health and safety of workers.

Shareholders & Investors

Key issues of interest	Key methods of engagement	Our actions & responses
Corporate governance Business ethics and transparency Business growth direction Business competitiveness Sustainability initiatives and performances	Annual General Meeting Analyst Meeting Roadshow & conferences IR personnel Company website Annual Reports Sustainability Report Grievance mechanism	AWC conducts business in accordance with laws, rules, and AWC’s CoC to ensure transparency and value are created for all. AWC transparently discloses information regarding business performance and sustainability initiatives on a quarterly and annual basis. Additionally, AWC has IR personnel to provide data and information, as necessary.

Community

Key issues of interest	Key methods of engagement	Our actions & responses
Business ethics and transparency Business impact on community Human rights Quality of life Environmental protection	Community visits CSR activities Community satisfaction survey Community relation personnel Company website and online social media platforms Sustainability Report Grievance mechanism	AWC operates its business with the utmost responsibility to minimize any potential impact on communities and the environment. This is achieved through community relations initiatives aimed at listening to community feedback, fostering relationships, and enhancing the quality of life for community members. One of the projects aimed at promoting a better quality of life in communities is The GALLERY project, which consists of up to 17 branches nationwide. These shops serve as outlets showcasing and selling products made by local communities, catering to both domestic and international tourists.

Regulator & Government

Key issues of interest	Key methods of engagement	Our actions & responses
Business ethics and transparency Collaboration with government sector Sustainability initiatives and performances	Meetings Company website Annual Report Sustainability Report Company representatives Grievance mechanism	Besides strictly complying with applicable laws and regulations, AWC consistently collaborates with the government sector to promote the development of sustainable tourism in the country. This includes participation in the Sustainable Tourism program (STAR), facilitated by the Tourism Authority of Thailand (TAT). Furthermore, AWC engages in various other initiatives aimed at fostering sustainable development and creating long-term value."

Industrial Association

Key issues of interest	Key methods of engagement	Our actions & responses
Business ethics and transparency Collaboration with associations Sustainability initiatives and performances	Meetings Company website Annual Report Sustainability Report Company representatives Grievance mechanism	AWC participates with various tourism-related associations to promote green lifestyles, sustainable tourism, and environmental-friendly practices for tourists. These associations include the Thai Hotels Association and various Chambers of Commerce. Information on collaborations has been disclosed through the company website, press releases, and the Sustainability Report, highlighting collaborative activities, outcomes, and the positive impact created.

Press & Media

Key issues of interest	Key methods of engagement	Our actions & responses
Business growth direction Business competitiveness Sustainability initiatives and Performances Business ethics and transparency	Communication formats and channels Support and engagement in media activities Company website and online social media platforms Annual Report Sustainability Report Company representatives Grievance mechanism	AWC has a communication team to manage good relations with the press and media. The team constantly communicates and discloses up-to-date information, such as business activities, business performances and sustainability progress to the press and media.