Whistleblowing and Complaint
Furthermore, the company has provided safe and discreet channels for whistleblowers to lodge their complaints which will be independently and properly examined by an appointed committee. The identity of the whistleblower and related persons are protected and the information they provide are treated confidentially and revealed only to those responsible for examining the complaint to ensure justice to all parties.
DISCLOSURE OF PERSONAL INFORMATION
In order to protect the rights of the whistleblower and prevent bullying in response to the information they provide, the Company will conceal their name, address and any other identifying information. The Company will keep the information confidential among those responsible for investigating and remedying the complaint only.
“Related persons” who become aware of or gain information about any illegal or non-compliant activities are also required to keep that information confidential and not to disclose it to any others except those directly assigned by the Company to investigate. Such investigations will then be conducted in full compliance with relevant laws. In the event that the whistleblower does deliberately disclose relevant information to parties who are not authorized by the Company, remedial action will be taken against them in accordance with Company regulations and/or applicable legislation.
SECURITY OF PERSONAL INFORMATION
The Company will keep each whistleblower’s personal information in a carefully guarded database, according to the following measures:
- Access to personal information of whistleblowers is restricted to designated investigators and authorized personnel only.
- The database will at all times be protected against intrusion or hacking by those accused or any unauthorized personnel.
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AWC has the Whistleblower Policy to ensure that all complaints will be managed systematically. Furthermore, AWC discloses complaints received through the whistleblower system as follows:
| 2019 | 2020 | 2021 | 2022 | ||||
|---|---|---|---|---|---|---|---|
| Case | Under Investigation | Completed | |||||
| Substantiated | Non-substantiated | ||||||
| Number of Breaches against Business Codes of Conduct | |||||||
| - Corruption |
-
|
1
|
-
|
-
|
-
|
-
|
-
|
| - Conflict of Interest |
-
|
-
|
-
|
-
|
-
|
-
|
-
|
| - Corporate Compliance |
-
|
-
|
-
|
1
|
-
|
1
|
-
|
| - Antitrust / Anticompetitive |
-
|
-
|
-
|
-
|
-
|
-
|
-
|
| - Discrimination |
-
|
-
|
-
|
-
|
-
|
-
|
-
|
| - Sexual Harassment |
-
|
-
|
-
|
-
|
-
|
-
|
-
|
| - Human Rights |
-
|
-
|
-
|
-
|
-
|
-
|
-
|
| - Privacy Breach |
-
|
-
|
-
|
-
|
-
|
-
|
-
|
| - Other Issues |
-
|
-
|
-
|
-
|
-
|
-
|
-
|
| Number of Breaches against Environmental Regulations and Laws | |||||||
| - Environmental |
-
|
-
|
-
|
-
|
-
|
-
|
-
|
| Number of Breaches against Social Regulations and Laws | |||||||
| - Social |
-
|
-
|
-
|
-
|
-
|
-
|
-
|
WHISTLEBLOWING AND COMPLAINT FORM
The Company shall keep relevant information confidential and restricted only to the authorized persons in order to build trust from the complainants. The complaint can include:
- Illegal or wrongdoing business transactions
- Corruption and fraud
- Suspicion of financial laundering, accounting, and financial control